Because every product we sell is a digital software license activation (not a physical item), our refund policy works differently from a typical physical-goods store. This page explains exactly when a refund is and is not available.
QuickBooks Desktop (One-Time Activation) — Pro Plus, Premier Plus, Enterprise
- Before activation is sent: full refund available if you cancel before we deliver your activation details.
- After activation is sent and used: non-refundable, since the license has been delivered and can be activated on your device. This is standard for digital license products, as activation cannot be “returned.”
- Exception — our error: if you receive the wrong edition or user count, or the activation genuinely does not work and we cannot resolve it, you are entitled to a full refund or a corrected replacement, whichever you prefer.
QuickBooks Online (Monthly Subscription)
- QuickBooks Online is billed monthly. You can cancel at any time by messaging us on WhatsApp — cancellation takes effect at the end of the current billing period.
- We do not provide partial-month refunds for early cancellation, in line with standard subscription billing practice.
- If you are incorrectly billed (duplicate charge or billing error on our part), you will be refunded in full for the error.
How to Request a Refund
Message us on WhatsApp or email support@degitalshop.uk with your order details. We aim to respond and resolve refund requests within a few business days.
No Restocking Fees
As all products are digital, no restocking fees ever apply.